eBid Help
eBid - Minimum System Requirements
- Broadband Connection to the Internet
- Internet Explorer 5.5 or later
- Unreal Media Player 5 (Download)
- Microsoft Silverlight 2 (Download)
- Pentium III processor or similar with at least 128 MB memory
- Windows 98 or later
- Screen resolution of at least 1000x720
- Firewall IP opened on Http Ports 943 and 4502
General
- Do not download anything whilst bidding as this may affect the performance of eBid on your PC
- Avoid having multiple browser windows open as this may also affect performance
- Prior to bidding, view the sales catalogue for the auction that you intend to participate in so that you know what is being auctioned
FAQ/Support
How do I register for a Live Auction?
Contact Newport Auctions and provide your full details
Setting an alarm for a lot
If you would like to be warned when a lot you are interested in is about to be offered
for sale, click on the "Set Alarm" button in the catalogue listing. The colour of
the button will change from blue to red indicating that the alarm has been set.
You can view any alarms you have set by going to the "My Account" page.
I've forgotten my Username or Password
Contact Newport Auctions who will be able to provide you with the details
My contact details are incorrect and I want to change them
Contact Newport Auctions who will be able to change them for you
When I open eBid, I cannot see the auction taking place
Ensure that you have both the Unreal Media Player 5 and Silverlight 2 installed.
Additionally, there may be a communications problem - Press F5 to refresh the page.
If the problem persists contact Newport Auctions
When I open eBid, I can see the auction taking place but cannot participate in it
There may be a communications problem - Press F5 to refresh the page. If the problem
persists contact Newport Auctions
I can see the auction taking place but cannot hear the auctioneer
Check the sound settings on your computer
I cannot submit a bid as the "Bid" button is greyed out
Bidding may not have started. Additionally, check any messages displayed on the
screen for a more specific reason